Refund policy
Introduction
We want you to love your purchase! You have **60 calendar days** from delivery to return most items for a full refund or exchange. Our Return Policy is designed to make returns simple and hassle-free.
*Last updated: 2/11/2026*
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Eligibility
Items are eligible for return within **60 calendar days** from delivery if they meet these conditions:
- Items must be in **original packaging**
- All **tags and labels** must remain attached
- Items must be in new, unused condition
- No receipt required for returns
**Exclusions:** Final sale items, subscription orders, and food items cannot be returned.
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Process
1. **Start your return** at our return portal
2. **Select items** you want to return and choose your reason
3. **Upload photos** of items if requested during the process
4. **Print your prepaid return label** - we'll email it to you instantly
5. **Package items** securely in original packaging with tags attached
6. **Ship your return/exchange:**
Your return will be processed within **3-5 business days** of arrival at our warehouse.
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Refunds
- **Refunds processed** after warehouse inspection approval
- **5-7 business days** to original payment method
- Choose **store credit** for **10% bonus value** (no expiry)
- **10% processing fee** applies to all refunds
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Exchanges
- **Exchanges are available** for any product in our store within the same 60-day window
- Get a **5% bonus** when you exchange instead of returning - trade up in value or add items to your order
- Shipping costs may be covered under our return coverage program when applicable
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Shipping
- **You pay** for return shipping costs (prepaid labels available through our returns portal)
- We cover all shipping costs for **damaged, defective, or wrong items** - no cost to you
- **10% processing fee** applies when choosing the original payment method for a refund
- Ship returns to the address shown on the label provided through our returns portal.
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Damaged items
- **We'll make it right** if you receive damaged, defective, or incorrect items
- **Photos required** when requesting refunds for damaged or defective items through our returns portal
- **We cover all return shipping costs** for these issues - no fees charged to you
- Contact us immediately so we can resolve the problem quickly
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International returns
**International returns are not currently supported** - we can only process returns shipped to our US warehouse address. Marketplace orders may have different international return policies, so please check with the specific marketplace for their terms.
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Contact
For questions about your return, contact us through our returns portal or email our support team. We're here to help make your return experience smooth and hassle-free.
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Updates
This policy may be updated periodically - last updated details are available at the top of this page.