Politique de remboursement
We have a 60-day return/exchange policy, which means you have 60 days after receiving your item to request a return. If you purchase the return protection (Redo) at checkout, your return label is Free.
To be eligible for a return/exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return or exchange open the chat at the bottom left of this page or follow this link: https://closiist.com/apps/redo/account
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions via the Chat.
What is Free Returns via Redo?
We now offer return protection for all orders called Redo, which you can purchase at checkout. If you purchase Redo for $1.50 with your order, your return shipping label will be covered! You can return any item(s) in your order for an exchange, store credit or refund for FREE.* Redo covers all items in the cart, you do not need to purchase Redo for each item.
If you choose not to buy Redo, or would like a full refund, you can still return items, but you will have to cover the cost of the return shipping label.
Free returns via Redo must follow all guidelines listed within the return policy. Items must be returned within the designated return window. To be eligible for a refund, exchange, or store credit, items must be in new condition, unwashed, and all tags attached. Final-sale and special discounted items are not eligible for free returns.
*Restocking fees may still apply.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us via the Chat
Updated on 1/15/2025